Contacting us by Telephone
If you contact us by telephone any personal data that you give us will not be shared with any other organisations.
Contacting us by email
Emails sent to us, including any attachments may be archived on our computers and email servers unless you request its deletion. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Using our services
We offer a range of services. We have to hold the details of the people who have requested these services in order to provide it. However, we only use these details to provide the service the person has requested and, if the person has opted in, to send other communication (such as newsletters) from us. When people do subscribe to our mailing list, they can cancel their subscription at any time and are given an easy way of doing this using the links at the bottom of any email newsletter.
We do not collect data for re-marketing or advertising.
Lawful basis and retention periods
We process data under the lawful basis of Consent and retain personal data for 2 years after your last interaction with us.
For the purposes of Google Analytics, we retain your data for 14 months from your last visit. We anonymise IP addresses of visitors to our sites so Google Analytics only has general geographic information about our visitors.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/your-data-matters/
Specifically you have the following rights:
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability
- the right to object
- the right not to be subjected to automated decision-making including profiling
Data Controller and Data Protection Officer
The roles of Data Controller and Data Protection Officer for all personal data is:
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Complaints or queries
We try to meet the highest standards when collecting and using personal information. We take complaints we receive about this very seriously. We encourage people to bring to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO.
Access to personal information
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if We hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold you need to put the request in writing to the contact details on our Contact webpage.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by contacting us.
Links to other websites